We appreciated the location near the pools, the burger bar and the Italian restaurant. An Autograph Collection All-Inclusive Resort - Adults Only. We had Star Class which came with a Butler. So, the hotel is very nice. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Anyway it seems absolutely awful for the families and everyone involved. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? We had to wait but probably only 45 minutes. Indulge in the incredible flavors and techniques of Japanese cuisine. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. I booked & paid for the 2 queen bed swim up & thats what I expect. We are looking forward to your next visit in the near future. 2023 Planet Hollywood Cancun Adult Scene. Star Class did have some positives having access to private pool area with bar and grill service. more. The taxi driver fled the car before police arrived. We will take your comments as our main improvement tools. Get the cabanas and ask to skip the bottle service. This is the version of our website addressed to speakers of English in the United States. Wonderful experience overall. I managed ALL of my own bookings during that time. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. This was a daily occurrence. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. The grounds of the property were very maintained and clean. My original travel date for Planet Hollywood was May 2020. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Our top chefs and mixologists will create applause-worthy experiences. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. PHabulous regards, Jonathan Iriarte General Manager. Details of how the people died, or whether the slayings were related, were not released. This was after a long wait. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Tripadvisor performs checks on reviews. They maybe went 2 times each the whole day. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. There were limited tubes. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. I love that overall you dont need reservations for dining. We hope to receive you again very soon. They never did the arcade or trampoline park. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Didn't get any contact from her for 24 hours. Overall, we had a great week and would be happy to return to this resort in the future. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. 12:00 pm. The surf was rough. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? We walked it and were overwhelmed by a slough musty smell and extreme humidity. (that's how I'm feeling). [removed] [deleted] hace 2 a. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We are pleased to know that you enjoyed our facilities and activities. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! You could find shade in swim up bar in family pool. Yes, dry cleaning and laundry service are offered to guests. It was ok. Food is meh. Rooms with a ocean view are available upon request and are subject to a higher rate. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. We had large sharing plates of appetizers and great meals. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Both were stocked daily with water, assorted soda, beer and snacks. It was windy most days especially on the beach. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Mutual Fund and ETF data provided by Refinitiv Lipper. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Ricky at the Customer Service Desk has been very helpful in numerous ways. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. due to noise from the bar. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Pay the extra for the star class upgrade. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Our chef was entertaining and great. 97% of travelers recommend this experience. Barren Space Productions. 92% of travelers recommend this experience. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). [deleted] hace 2 a. . Resort Map The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. There was also zero offer for compensation based on our failed experience in the first 20 hours. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. 1. The staff here have been outstanding. They did not love it. PH Cancun Aerial. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. 2023 Planet Hollywood Cancun. Planet Play. Nights of revitalizing comfort will get you ready for days in the spotlight. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. 2023 FOX News Network, LLC. Make your reservations days in advance. Live the VIP experience and dance the night away in paradise. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Tripadvisor performs checks on reviews. We are pleased to know that you enjoyed our facilities and activities. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. The pool bars were ok. Best customer service! No activities take place on the adult scene side of the resort. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Wonderful experience overall. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. Once we didnt get in. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Day #3 we go early are told if you're a star class your concierge should book. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. We ended up getting that fixed on day 3. 95% of travelers recommend this experience. The steak house was really good the first time. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Make your grand entrance into the ultimate beachfront vacation, starring you. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The food there was tasty and pretty quick. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. a FlowRider (see my Instagram video below or through this. So, the hotel is very nice. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. There are lots of activities to do if you choose. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! This property looks toward Isla Mujeres but is far from Cancun's hotel zone. We waited for an hour and half the next time and were seated by 9 and ate by 10. The National Guard is also investigating. Not as good the second time. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. The beach was beautiful. The next time someone with us went at 12:45 to wait until 3:00. Our star-worthy experiences are turning heads. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Top room amenities include a minibar, air conditioning, and an additional bathroom. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. We only had help from staff once. At no time during check-in were we told where everything is or how the restaurant situation should go! Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. We only had help from staff once. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Be careful (per Sunwing Website) included in Star. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Dine like a Hollywood A-lister at Star Class Bar & Grill. Where Hollywood meets Bollywood. How easily could my kid get alcohol? Yonathan is the best! Worried about him. Overall, we had a great week and would be happy to return to this resort in the future. See more questions & answers about this hotel from the Tripadvisor community. We overlooked the less appealing parts and just enjoyed the weather and time together. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Guy's! One night we went right at 6 again. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. I could go on to call out other missteps by the front desk and butlers but why bother. Room types may vary. So, there was no way almost all of the queuing plebs could have made reservations. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Although depending on the time of day waits for freshly prepared food could be long. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. We had mold. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. We are looking for your next visit in the near future. The just OK parts: Our kids did the flow rider surf simulator one day. There are lots of activities to do if you choose. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. We ended up getting that fixed on day 3. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. We are glad to know that our resort and crew exceeded your expectations. The porters were great. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. 2023 FOX News Network, LLC. The resort has a few different pools, including a lazy river which our group enjoyed very much. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. The beach has incredible soft white sand and beautiful turquoise water. Overall we enjoyed our time. The resort was the perfect size with excellent food, pools, activities etc. Hopefully things will turn around. The surf was rough. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. We did not hear any other noise from the entertainment or from the hallway. The birthday was ruined with all of the poor service, lack of resources, lies. Comedy Shows. We did not hear any other noise from the entertainment or from the hallway. We found the food and drink to be good. Our kids did mini golf once. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? All Rights Reserved. We have loved every minute we have been here. The staff went above and beyond to make sure I was a happy guest. complimentary bottles of wine in the room. It was much louder. Service was good but not great. Service was good but not great. With an extensive wine list to pair with every meal. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I could go on to call out other missteps by the front desk and butlers but why bother. The lazy river and flow rider were excellent. 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Far from Cancun & # x27 ; s hotel zone about 22 miles from the Tripadvisor community floor... The first time turning heads guests are fully satisfied details of how the people died, or whether slayings!
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