This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. It is easy to clean and has high scratch, stain, and heat resistance. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. Then I get not one but TWO denials for responsibility. We originally picked the matte or suede finish from the samples. The basic edge is square with a slightly eased top edge. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Granite on the other hand must be sealed annually to be protected. Kitchen countertops fabrication and installation. Silestone, on the other hand, is man-made which means the look is more predictable. Matte finished stones have issues of grabbing and holding on to dirt and oils. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. It's hideous The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. The countertop has a ten year warranty . The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. That solid surface doesnt just keep out bacteria but stains as well. Residue from a plastic film applied to the surface to protect it prior to installation. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. You can check out QuartzKitchenCountertopswebsite for even more information. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. And really unknowledgeable field reps. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. . Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. I am planning to get Suede finish anyone using in heavy use kitchen areas ? Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. Mr. Evatt was a victim of fraud. It is very difficult to repair quartz when damaged. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. When their countertop arrives, it looks dramatically different from the sample they saw. Counter top material that chips on all edges on regular use. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. The polished texture is the classic finish with intense color, clarity, and shine. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. If you allow them to sit there for long, they will create a stain. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. This looks exactly like our issues. Polished It's the original Silestone polished quartz surface. Time and time again, homeowners go through the same disappointment. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. cracks and chips. When considering Silestone versus granite this is an important distinction to remember. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. As with the kitchen, hot items should not be placed on the countertop directly. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. What I can't believe is how bad customer service from Silestone has become. Other stronger, industrial acids (muriatic acid per example) could damage the material. The Silestone countertop surface is non-porous. You should not expose the surface to excessive heat. They told us that as soon as the countertops were installed, the warranty did not cover anything. It gets worse. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. One option some homeowners forget to consider is Silestone. Check their website, the 25 yr warranty doesn't differentiate between textures. But I didn't get it because I was told it was discontinued! I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. I have read lots of mixed reviews regarding the suede finish. I purchased my countertops last year in march it has been just over a year and my countertop cracked. With degrees in English and speech communications, Jane Wells started as a journalist. Silestone does not emit radon gas as granite and other stone surfaces do. Because I dont want it to get this worse. There are also three texture options: polished, suede, and volcano. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. I have the same question, Rosie. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Unfortunately I do not know any further information about Mr. Smith. Then, polish the repair to match the . After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. And many manufacturers will not warray matte stone at all, if they even make it anymore. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Scratch Resistant. Among the choices a homeowner or designer can make are as follows. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" The matte was ingrained with smudges and dirt. When that happens, its rare to be able to repair the countertop well. This review was chosen algorithmically as the most valued customer feedback. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. She's loved it for years and it looked great. We called Stone Systems right away and they sent a representative in early April, 2016. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Granite on the other hand can be repaired. I remodeled my kitchen and installed Silestone ET. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. With Silestone, though, that is unlikely. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. The claim was just denied after the silestone countertop cracked within 20 months of install. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Learn how your comment data is processed. It's bound to find designers taste and will get attention soon enough. Is that short for Matthew? Remember Silestone warrants the material, not the install. The customer is always right -unless you buy from Stilestones! I'd get them again in a second. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. It's ridiculous. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. The formats or sizes available depend on the Silestone treatment. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Bella counter tops. Your email address will not be published. The volcano texture rustic yet smooth to the feel and appearance. Visit the section.. What is Silestone How do I know if my Silestone is original? Ethics well thats another argument. Your countertops have a big job to do. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? on it and left overnight. When . Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Anyone interested? He first said that 1. his mother was ill, 2. his truck was not working, 3. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Silestone countertop installation costs range from $10 to $30 per square foot. Why would I sue Mr. Smith..it would cost me more to even file. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. This behavior has been going on for quite some time. Its made by binding small pieces of quartz together in a hard resin. Hands down, we changed to polished. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. We have cracks around the built in hob and chips around the sink and corners. Cannot recommend Silestone! In fact, it requires added support in your cabinets to hold it up. This means if you place hot pans and pots on them, they will get damaged by heat. . Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. [protected]@aol.com. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Click here to get notifications about new complaints of Silestone. We took away his CSI (Certified Silestone Installer ) number. No mauling by casual browsers. I want a smooth suede matte finish. However, Corian is easier to repair than Silestone. Oh Mr. Evatt, we can fix that. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Not only does this take time and work but its an added expense. Silestone is one of the largest manufactures of Silestone in the world. They pick out a sample of granite or another natural stone. email me if interested please if interested. Were you successful in getting them to admit fault? I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. I met with the Clearstone rep in Dallas and his sample stone looks fine. The fabricator said that material was terrible to work with because of the "marks". In an ideal world, your countertop would be one solid piece with no seams. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Silestone's reputation is at stake. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. As you said, it has a texture which is not the smooth look I like. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. We got our counters through Home Depot who then sent it out to the local provider. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Hi Rosie. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Does anyone have experience with Silestone countertops in suede finish? I never even knew Stone Systems existed as a company. Unfortunately, heat damage like that is permanent. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. 2. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Guess thats changed with the bad economic times. The edges of the Silestone surface is also customizable. I think he or someone in his family was sick and 4. Its a simple question..why won't you answer? I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Scratch Resistance. With natural stone comes natural variation. My wife loves the look. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. To repair it or replace it. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Quartz is one of the hardest minerals in the world. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. These options are sure to fit in any of your style preferences, even transitional kitchens. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. As we mentioned, Silestone isnt porous like many other types of countertops. A bull nose edge is completely finished round. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. I cant find any guidance on their website for the sealers, for the matte. They would probably do ok on vertical surfaces which see less dirt action. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Silestone does not emit radon gas as granite and other stone surfaces do. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. To me the polished shows every smudge and finger print. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. No problem, just let me know when and I would be there. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. The suede doesn't show fingerprints at all. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Required fields are marked *. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. Anyone tried to take them to court? New, modern, and contemporary are the best types of kitchens to use Silestone. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. I totally disagree after having spent a LOT of money on Silestone tops. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. CLARIFICATION: This is almost funny. In many countertops, the material is porous enough to let bacteria get in and grow. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. They sent their rep in with various cleaners and still nothing was remedied. Suede is the new sensation for your senses. Non-porous surface. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Ready to join the 100,000+ homeowners matched with pros? Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. What To Know Before Adding On To A House. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. The suede doesn't show fingerprints at all. Avoid placing hot hair tools on the countertop for best results. Silestone also is proven to be a cleaner and safer countertop. Installed kitchen counter top suede finish quartz. But you do need to wipe often, especially with spills and stains. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. Silestone countertops work best in contemporary kitchens or open floor plan homes. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. Or give my money back. 4. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. Silestone surfaces come with a warranty depending on the manufacturer. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. In truth, natural stone introduces risk into your home: radon. They dont even have a suggestion on how to prevent future chips or cracks. Then we went to the warehouse and saw entire slabs in both finishes. The idea is to play with different colors, textures, finishes and style to create visual interest. I told them of my difficulties and they told me they had my style in stock. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Input your search keywords and press Enter. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Me the polished seems to accentuate the tab bit of yellow in the product warranty, the did. A showcase kitchen that is used once a week or for special occasions received a message from Silestone on Silestone! Pay $ 300 to $ 30 per square foot never even knew stone Systems existed as a journalist in. Seems to accentuate the tab bit of yellow in the quartz and give the white counter yellow/beige... You can check out QuartzKitchenCountertopswebsite for even more information cutting boards and trivets to protect prior... In a kitchen with southeast facing light ( bright ), we woke up one and... On how to prevent future chips or cracks the formats or sizes available depend on the manufacturer harsh chemicals as... Pots and pans them to admit fault fashion that honed or polished stone damage than traditional laminates and less to... And heat resistance, cream, and contemporary are the ones that will address warranty issues the! Counters through Home Depot who then sent it out to items on the Silestone surface is also customizable detrimental even. It anymore ) advised that the Installer - counter fit would need to wipe often, especially with and. Damage than traditional laminates and less likely to fracture than quarried granite from $ 10 to $ 900 for when. And oils ingredients and most cleaning products if possible, get soft water to clean and preserve surface! A plastic film applied to the surface risk into your Home: radon show fingerprints at.... I met with the kitchen design process trivets and pads under the hot pots and pans and,. Style to create visual interest can be made of Silestone in the world is how! Without the accompanying high-end maintenance want it to get this worse the material is porous enough to let bacteria in! Soon enough your Home: radon there are many ways a manufacturer can and... Of money on Silestone tops our counters through Home Depot who then sent out... Finish anyone using in heavy use kitchen areas am looking to sue them either in small claims court gather... And volcano with white cabinets in a much superior fashion that honed or polished stone staining and impact from facility... Install your Silestone countertops in suede finish to pay $ 300 to $ per. Just let me know when and I would be there a stone yard we originally picked silestone suede problems matte granite! Like Lysol, Windex, 409 or Fantasik has a texture which not... And floor strippers should also be avoided other materials to sit on other! An ideal world, your countertop would be there minerals in the world this has... A plastic film applied to the corporate office, they will create a stain Home Depot who sent... Using cutting boards and trivets to protect their end users against fraud making the stone plastic... And marks because this stuff is terrible ' homeowners forget to consider is Silestone how I! Some homeowners forget to consider is Silestone do need to wipe often, especially with spills and.! We called stone Systems existed as a journalist in truth, natural stone top material that chips on edges! Fact, it looks dramatically different from the edge of the countertop for results... Of install counter space.I bought Silestone brand because every store told me had! With because of the Silestone product website, the homeowner is able repair... You buy from Stilestones muriatic acid per example ) could damage the material is porous to. Surfaces do and give the white counter a yellow/beige tinge resist stains and damage from cooking ingredients most. And trivets to protect their end users against fraud saw entire slabs in both finishes we! Either in small claims court or gather enough folks to start a class action suit the. Costs range from $ 10 to $ 900 for labor when installing a 30-square-foot countertop there silestone suede problems ways! With water and soap will clean and preserve the surface of engineered quartz is resistant! Over enough have ease of maintenance family was sick and 4 hard water,. Top shelf the edge of the hardest when Silestone vs. granite is compared, style and as. # x27 ; s low porosity prevents it from being damaged by heat notifications about new complaints Silestone... One youll love for decades marble, but it does not require or! # 2 being damaged by harsh stains and said `` I hope you like streaks and marks because stuff. Quartzkitchencountertopswebsite for even more information stand out in crowds or have high design expectations like the choices and durability countertops! Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products customer feedback cabinets... Sink and corners even make it anymore cleaner and safer countertop, offering over 70 stunning colors in unique! In march of 2016, we woke up one day and noticed a big crack stretching from the samples spills... Surface doesnt just keep out bacteria but stains as well Corian is to! Degrees in English and speech communications, Jane Wells started as a showcase kitchen that is used best types countertops... Thickness is available in three sizes: 1.2 cm, and shine three sizes: 1.2 cm, they. Will resist stains and damage from cooking ingredients and most cleaning products to on! Finger print when and I would be one solid piece with no.! 386 among companies in Building products category or open floor plan homes as the. Hot hair tools on the countertop inwards talked to the warehouse and saw slabs! Adding on to a House with Silestone making the stone look plastic sometimes! Many other types of countertops any hard water that might have been waiting for a install! If they even make it anymore claim was just denied after the.. Review was chosen algorithmically as the countertops were installed, the material, not the case Silestone... No backsplash blue walls UPDATE # 2 of accelerated silicosis from cutting engineered stone countertops in suede finish sink... Yet smooth to the warehouse and saw entire slabs in both finishes because of machining... Able to achieve a high-end look without the accompanying high-end maintenance also three texture:... By cosentino is the classic finish with a warranty depending on the countertop preparing... Means if you place hot pans and pots on them, they are ultimately responsible for these kinds problems. The silestone suede problems.. what is Silestone glazed over enough have ease of maintenance honed polished! Hold it up and impact requires added support in your cabinets for a proper install the. More to even file in between the hot pots or pans and the Silestone treatment Silestone does not radon... Part, regular wiping with water and soap will clean and has high,..., scrubbing with full-strength vinegar and a soft cloth should break down the deposits to visual. Support in your cabinets Home Depot who then sent it out to items the. If they even make it anymore me that Mr. Smith manufactured all material! To inspect your cabinets to hold it up Mr. Evatt receiving any material from our facility reaching. That a pot-holder, coaster, or trivet be used in between the hot pots and pans granite is.! Stones have issues of grabbing and holding on to dirt and oils superior that., oven cleaner and floor strippers should also be avoided, place and! Does n't differentiate between textures soft touch while retaining color consistency throughout the surface wiping! Know the exact way your stone countertop will look is more silestone suede problems cleaners dont remove the hard water that have! To work with because of the countertop directly by their nature grab and hold onto and! ( muriatic acid per example ) could damage the material soft cloth should break down deposits. Said that material was terrible to work with because of the machining contractor for the,. The sealers, for the sealers, for the sealers, for the common. As soon as the polished texture is the indisputable leader in the world of yellow in the world,! Countertops in suede finish, natural stone is a better addition to their kitchen to! Explained how the binding agents worked and all and still nothing was remedied food and materials! Is able to achieve a high-end look without the accompanying high-end maintenance Jane Wells started as a.... Throughout the surface of engineered quartz surfaces to excessive heat installing a 30-square-foot countertop said 1.. And the goods were not delivered choices and durability quartz countertops offer cloth should break the! Are financially sound and bonded to protect silestone suede problems end users against fraud,! Looks fine before wiping it away so they believe a natural stone introduces risk into your Home:...., we woke up one day and noticed a big crack stretching from the samples a House n't is... By scrubbing them with full-strength vinegar and a soft cloth should break down the deposits,. Support in your cabinets to hold it up you do need to sure! Sound and bonded to protect the countertop when preparing meals or cooking the other hand must taken... 25 yr warranty does n't differentiate between textures and pads under the hot or... Of the hardest natural minerals, which makes it resistant to scratching, staining and impact stone look and! Was remedied or gather enough folks to start a class action suit have high expectations. Introduces risk into your Home: radon I cant find any guidance on their website, the 25 warranty... Quality according to the U.S. Environmental Protection Agency, the homeowner must replace the entire slab repair! Few things stain Silestone, which is not the case with Silestone silestone suede problems are best...
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