We were beyond excited, especially when they showed up 2 days in a row!! BBB is here to help. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. I have sent emails text messages and phone calls. We've transformed simple backyards, into private paradises. The pool was to be complete April 2022. We tried to get them there yesterday but scheduling made it impossible. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Building a pool can add value to your home. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Cameron was a great asset to us! Hello Susan. He is unable to install it due to where Pinnacle/Franco Bros installed it. Thats our commitment to you. My husband and I signed a contract in October 2021. From the first scoop of dirt to the filling of the crisp water. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Building a pool can add value to your home. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. No updates, no returned calls, nothing. Click HERE to watch our new show Passion For Splashin! Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Be the first one to find this review helpful. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Obviously, this hasn't happened at all. Well guide you through the process. Click below to learn more about each type. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. All they say is he refused to install it which is not the case. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Experience: We value your privacy. I am only posting this review to let others know the truth about dealing with this company. No one showed up and no contact from PPAS since then. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Well start sending you the news you need delivered straight to you. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. They meet every Tuesday morning to go over all projects. 2018 CBS Broadcasting Inc. All Rights Reserved. We have a leaking pool pump, A hole on the side of our pool. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Our pool remodel project was made much easier for us by Aaron Temme. We ask that you be patient as we work thru the repairs you have requested. On day one I met our construction manager who was Aric **. Then the team will create a comprehensive design that is uniquely you. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Priority being customers who are to the point they are hiring lawyers or filing complaints. ConsumerAffairs is not a government agency. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Premier Pools & Spas accepts credit cards. I mean unless you want to work with an unprofessional company. When can I expect them to be done? Don't walkRUN from Premier Pools. Its location on this page may change next time you visit. Looking for pool financing? When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Can he perhaps provide a contract? Building a pool can add value to your home. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. The pool is not complete as of today 8.3.22. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Any questions we had he was able to answer, or get us in contact with someone who could better explain. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Yelp users havent asked any questions yet about Premier Pools and Spas. We've recommended them to neighbors and are so excited to have our new pool put in! Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. So, when youre ready to take the plunge, well be here. Once you gave us the go ahead, we began immediately. Gunite crew came in. has worked hard over the last 30+ years to become the largest pool builder in the world. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. "They were excited about the whole design and everything," said Kasey. We also have a issue with the pool overflow draining. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. There has been little progress the last three weeks. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. I have a huge crater in my backyard. We begin by sitting down and understanding your needs as a family. Request a FREE quote HERE or call us at (855) 212-2210. the last one is being repaired. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Wed like your honest feedback and want to hear about your issue(s). The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. We'll get to know your dreams . So i believe that we are on the same path now. Since 1999, Pearland Pools has been making dreams come true. Looking for pool financing? Like how do you leave a partially newly built pool in this condition? Hi Lauren. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. They don't communicate with me. Submitting a response indicates a willingness to work with customers to make things right. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. The area drains fine, however, their construction crew never shows up. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Their popularity was sparked by the pandemic, which forced people to stay at home. We are hopeful all is resolved today. Thanks Aric!!! We seek the pool. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Then, they said they were having issues with the survey company to complete the new survey with the pool. Start a Project View Popular Projects. A link has directed you to this review. We have failed inspection due to the drain not having a cover properly installed and safety handles. Im very impressed with the work they did and the quality of our pool. See details. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Within two days our pool started to leak. No one said hey you have to clean up after the crews. He was my main contact throughout the entire process. The company is asking me for more money due to drainage. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. We are the largest inground pool builder in the United States with over 100+ locations nationwide. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. For Your own sanity go with another company. 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