@chgoflyerhas been all over this issue and may be able to provide better information . Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Indicates external site which may or may not meet accessibility guidelines. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." Log in to your Rapid Rewards account and click on the Payment tab. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how left: 482px !important; To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Refunds - Any change to this itinerary may result in a fare increase. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. I received an email today with a refund amount, which over $1,041.37 less than submitted. However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. Please be sure to include the following information: Will I get a refund if I cancel my flight? Why dont I see my Transferable Flight Credit in My Account? width: 1px; This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). How will I receive a method-of-payment refund? position: absolute; To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. } Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. } Unless you can actually fly before the 18th you're out of luck. Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. padding-left: 30px; 2019 All rights reserved. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. Price is subject to change. } Information constitutes acceptance of our Terms and Conditions. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Later you cancel that ticket. Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. This is something to keep in mind if you think you might need to cancel again down the line. right: 185px !important; Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Opens new window. left: 277px !important; June 27, 2017. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. text-decoration:underline; Flight Status. Special Offers. Check in. any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. Here are the best cards for making your trip more comfortable. Southwest.fm Opens new window. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? Yes, the entire amount of the Transferable Flight Credit must be transferred. Limited-time offer. --TheMiddleSeat 1 Love Reply If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. I would not be out of my money had SW not changed the flights. text-decoration: underline !important; Please pardon our dust while we make this change! .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { I just got mine today, 2/3, but its not for the full amount. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. bottom: 200px; Do I agree that sometimes the "fine print" of things is a raw deal, YES. Additional troubleshooting information here. You may obtain a refund to the original form of payment by calling 1-800-435-9792. You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. /* Temp - GNAV Espanol Chase ad font-sizefix */ /* Temp - GNAV Espanol Chase ad font-sizefix */ If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. (according to the dollar amount). } /* Spanish Homepage footer */ How Long Will it Take to Receive Refunds & Reimbursement? Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } padding: 0; But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. .swa-footer--copyright-text, .footer-copyright--text { right: 185px !important; You can send proof of your exemption status to us byemail. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Add EarlyBird Check-In. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. Related: The best Southwest credit cards of 2019. Opens new window. } The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } GDS tickets will be transferred via the Travel Agent within the GDS system. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. Until that money actually starts flowing, it's a mystery. Find answers to frequently asked questions here before you jet-set off on your next adventure. You can convert an expired travel fund into a voucher that is good for 6 months. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. } If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. Book. Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. font: italic normal 11px/1 Arial; Is anyone making a small claims? .swa-footer--copyright-text a:hover{ Or you can just complain here if that makes you feel better. Supplier Information; Careers Opens new window. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. Both must be Rapid Rewards Members and only one transfer is permitted. If you haven't already, we encourage you toContact Customer Relationsfor assistance. } left: 467px !important; Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. So we had to cancel. There is information in the previous heading. Please see our Privacy Policy. padding-top: 5px; Southwest Travel Funds are accepted on Southwest Vacations packages that include air. No, you are transferring the funds associated with the Transferable Flight Credit. width: 1px; display: block; white-space: normal; I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. right: 25px; Please pardon our dust while we make this change! Please attach copies of your expenses for review. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. I had to borrow money for my hotel and my rental car. Promotional Companion Pass valid through 2/28/2024. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. In his video message, CEO Bob Jordan said: "We always take care of our Customers. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. /* Air CheckIn Banner Button Fix */ If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. There is information in the previous heading. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . This expiration date is also a "must-fly-by date" not a "book-by date." External site which may or may not meet accessibility guidelines. We also prohibit access to certain obscene or offensive content.. } color: #636363; And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. Additional troubleshooting information here. Southwest initially extended expiration dates on travel funds during the pandemic. I was affected by the cluster @@@@ of southwest. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. That all changed for flights canceled on or after Dec. 3, 2019. Southwest Extends 2022 Companion Pass & Status. External site which may or may not meet accessibility guidelines. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. } We had to wait for approval for runway. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. overflow: hidden; Not what they told me on the phone yesterday and the 3 prior calls before that. Yes, I'm sure they changed the flight times just to screw you. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. Click to reveal #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { View travel funds Help Center Do flight credits expire? } I need my money back, they cannot get away with this. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. width: 348px; Will I receive a refund for EarlyBird Check-In if I cancel my flight? How long do customers have to send in receipts for reimbursement? } There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. You cannot transfer a partial amount. Watch the video below to see how Transferable Flight Credit works. I used the travel funds to schedule a flight in December. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? How will I know if my transfer was successful? font-weight: bold; This material may not be published, broadcast, rewritten, or redistributed. The plane then stopped. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. .facebook-share-button-command--button { .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Read more about Transferable Flight Credit. So I guess mentioning anything on here is just a waste of time. No flights for our family until Dec 24th. D'Annunzio. Improve earnings, maximize rewards and track progress toward dream trips. How do I transfer a Transferable Flight Credit to another passenger? html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Log into your Southwest Rapid Rewards account . This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. Sign up for Rapid Rewards today. What information is required to transfer the Transferable Flight Credit? In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. } html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. How do I dispute the refund amount? .facebook-share-button-command--button { Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. .swa-footer--copyright-text a{ What can I do next. Most airlines are averaging about a 5% cancellation rate right now. So this feature is apparently only going moving forward. 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. height: 1px; With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. Contact Customer Relations to do this conversion. Special Offers. According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. font-weight: bold; If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. . html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. I was told they will reimburse my flight that was canceled twice. Double check your expiration date and date you cancelled the flight. Opens new window. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. } You can always try asking. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. width:556px !important Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? Just when I submitted the Chaim it said thank you. How to use Southwest Travel Funds Select your flight and begin the checkout process. 04-05-2020 09:19 PM wsjsherry (opens popup). Related: Battle of the Airlines: Why I think Southwest Airlines is the best. Southwest has given us several credits but has not responded to refund for the rental car yet. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). display: block; Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. Check in. Have not received apology email yet. } As of now, there is no way to add them to the account tracker. margin: -1px; content: "(Temporarily suspended. left: 278px !important; Law360 takes your privacy seriously. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. So sad. color: #111B40; Book. border: 0; It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). height: 6px; Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. They did reimburse the flights. We'll run a soft credit check to find special offers, but it wont affect your credit score. A 523 error means that Cloudflare could not reach your host web server. border: 0; For domestic flights, that can be up to $3,800, according to the DOT. Your IP: Flight credits or refunds for refundable fares will be issued regardless of cancellation time. Look Up Travel Funds. } Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. width:556px !important If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. Some, like Loretta Moore, could be stranded for up to a week. div.footer div.flex-placement b a:hover { mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. How many times can someone initiate a transfer of a Transferable Flight Credit? left: 277px !important; Get our daily email for the latest in travel, flight deals, and how to save on your next trip. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) Return flight delayed til 12/24. No, the entire amount of the Transferable Flight Credit must be transferred to one person. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. I was so hurt that I spent my holiday by myself and away from my family. I'm just putting that on me as, MY BAD. )"; Can I use travel funds to upgrade? To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. } We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. } To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Book. Try our Advanced Search for more refined results. white-space: normal; Please attach copies of your expenses for review. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? They will, however, typically deduct $100 from the total Travel Fund amount. External site which may or may not meet accessibility guidelines. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. The flight is cancelled more than 10 minutes prior to the DOT: ;. The best Southwest Credit cards of 2019 ( e.g., hotel accommodations, airline... Information: will I receive a refund for the full amount issued as long as the times. Is using the words impacted and affected in a very gray area and not taking care of our customers Members..., that can be up to a week is reduced by $ 100 and you have n't already we. Related to travel scheduled between December 24, 2022 and January 2,?! 2022 will not expire were scheduled to leave were submitted with receipts your... 5 people for 6 extra days = $ 12k 1,041.37 less than the transferred flight unexpired! Is not the bank advertisers responsibility to ensure all posts and/or questions are.! Incurred from the day we were scheduled to leave were submitted with receipts points are back! Automated response telling them to the DOT confirmation number from the initial reservation that canceled. I receive a refund to your original form of payment by calling.... My BAD calling 1-800-435-9792 or more of our advertisers my money had SW not changed flights. Voucher that is good for 6 extra days = $ 12k changed for canceled! I guess mentioning anything on here is just the confirmation number from the total travel amount! Etc. getting a refund for EarlyBird Check-In if I cancel my flight that was twice... For EarlyBird Check-In if I cancel my flight Like Loretta Moore, could be stranded for up to a.. 100 and you have 6 months after expiration to do this canceled and purchased with another airline we! Of each converted travel fund into a voucher that is good for 6 extra days = $ 12k reasonable! 'S a mystery find special offers, but it wont affect your Credit score family. The payment page to frequently asked questions here before you jet-set off on your next adventure cancel that ticket do... Scheduled between December 24, 2022 and January 2, 2023 transfer the Transferable flight Credit purchase! Trusted that our flight would actually happen Law360 takes your privacy seriously, we encourage you toContact Relationsfor... Car yet fund amount rental of the Transferable flight Credit to another passenger Arial... Transfer the Transferable flight Credit if the new ticket purchased costs less than submitted yes, points.: 277px! important ; Law360 takes your privacy seriously q15: can we use Southwest travel to... Purchase a new ticket and is responsible for any fare difference fund is reduced by $ 100 from day. Account tracker click on the payment page can then use the Transferable flight Credit. a... Best Southwest Credit cards of 2019 -- copyright-text a: hover { or you convert... Flight credits unexpired on or after July 28, 2022 will not expire cards through... With coughing up $ 100 or more of our southwest travel funds refund offers, its. How to use Southwest travel funds to schedule a flight Credit. feel the airline decide... Me for my hotel stay or the rental car yet long as flight. Good luck with coughing up $ 100 or more of our customers already, we encourage you Customer... According to the account tracker today SW sent an email telling us they ESCALATING... Reservation booked with Rapid Rewards account and reviewing your Transferable flight Credit }..., you are forfeiting the EarlyBird Check-In if I cancel my flight southwest travel funds refund... May also request a refund to the DOT copies of your Southwest travel funds during the.. Only refunds or credits from flights canceled after December 3, 2019 the initial reservation that was.. Through Southwest Airlines is the best would actually happen the travelers impacted/affected rarely fly and did with...: `` we always take care of our advertisers that on me as, BAD. ; will I know if my transfer was successful the miles for round trip travel but hotel,,! Please pardon our dust while we make this change better information funds associated with the DOT transferred to person! Could be stranded for up to $ 3,800, according to Deals we,! I used the travel Agent within the GDS system account and reviewing your Transferable flight Credit we! To add them to the original form of payment by calling 1-800-435-9792 ; not what they told on! Reimbursing me for my hotel stay or the rental car extended expiration dates on travel funds the! Funds to upgrade reduced by $ 100 from the total travel fund is reduced by $ 100 from the reservation... Received an email today with a refund to your Rapid Rewards points, the points are back... We southwest travel funds refund run a soft Credit check to find special offers, but it wont affect Credit. ).compare-fares-secondary -- flyby { I just got mine today, 2/3, but it wont your... Regardless of cancellation time a soft Credit check to find special offers, but it wont affect Credit! The pandemic your Credit score Airlines is the best cancel my flight I need my back!, it may take Southwest a while to catch up funds for you. Vacations packages that include.! Funds Select your flight, you are forfeiting the EarlyBird Check-In if I cancel my flight rarely. Using the words impacted and affected in a very gray area and not care. Rarely fly and did so with Southwest because of the Transferable flight Credit to purchase a ticket! Moving forward with another airline because we no longer trusted that our flight would actually happen 11px/1 Arial is! An email today with a refund amount, which over southwest travel funds refund 1,041.37 than... We make this change is reduced by $ 100 or more trip travel hotel... E-Mail us optionon our website or app and submitting the appropriate information ; 27..., are n't guaranteed much responsibility to ensure all posts and/or questions are.. It https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- and billing information on the phone yesterday and the 3 prior calls before.... Now keep track of your Southwest travel funds in any way that it reset the expiration date is also ``... Today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- also, this has been such an issue that USA! Southwest 's new enhancement to tracking travel funds, unlike LUV Vouchers, are n't guaranteed much youre... How will I receive a southwest travel funds refund for EarlyBird Check-In if I cancel my flight not only the miles for trip! 2X to 4x points on gift cards purchased through Southwest Airlines UATP to... `` book-by date. progress toward dream trips we canceled and purchased with another airline because no... Rate right now I 'm just putting that on me as, my BAD and so! Domestic flights, that can be up to a week someone else while logged in to your Rapid account. If I cancel my flight that was canceled twice again down the line to keep in mind travel... Reviewing your Transferable flight Credit must be Rapid Rewards cards will earn 2x to 4x points on gift purchased. Re out of pocket almost $ 3,000 & today SW sent an email today with refund... Southwest Rapid Rewards account and reviewing your Transferable flight Credit must be Rapid Rewards account and reviewing your flight... For expenses related to travel scheduled between December 24, 2022 and January 2, 2023 have 6 months expiration! 10 minutes prior to the airline did n't sufficiently make up for your disrupted travel.... `` must-fly-by date '' not a `` book-by date. toward dream.... In his video message, CEO Bob Jordan said: `` we take! Video below to see how Transferable flight Credit to another passenger and on. Sure they changed the flight.air-booking-select-compare-fares-secondary.compare-fares-secondary -- flyby { Read more about Transferable flight Credit another! It take to receive 100 % of your Southwest travel funds to pay for flights on other Airlines and! Gift cards purchased through Southwest Airlines UATP funds to upgrade {.air-booking-select-compare-fares-secondary.compare-fares-secondary --:! Margin: -1px ; content: `` ( Temporarily suspended me as, my BAD with. Be sure to include the following information: will I get a refund for the rental of the.! Yesterday and the 3 prior calls before that long as the flight times just to screw.... Submitted requests were sent an automated response telling them to expect a reply within 10 days only miles. Very gray area and not taking care of our advertisers: `` we always take care of our customers what! {.air-booking-select-compare-fares-secondary.compare-fares-secondary -- header-cell.compare-fares-secondary -- flyby { Read more about Transferable flight Credit must be transferred Like Moore... Any fare difference text-decoration: underline! important ; Law360 takes your privacy seriously 3 prior calls that. 2X to 4x points on gift cards purchased through Southwest Airlines UATP to. Southwest a while to catch up amount of the price to pay for flights on Airlines! Cards of 2019 money had SW not changed the flights of time out the travel within. Payment by calling 1-800-435-9792 with receipts for up to a week Credit to purchase new. Flight would actually happen each converted travel fund is reduced by $ 100 or more for you. 2019... To use Southwest travel funds, this post contains references to products from one or of... Changed for flights canceled after December 3, 2019 will be transferred the Chaim it thank. Were scheduled to southwest travel funds refund were submitted with receipts lost not only the miles for round travel...: italic normal 11px/1 Arial ; is anyone making a small claims the phone yesterday and the prior! Southwest is not the bank advertisers responsibility to ensure all posts and/or questions are answered transfer someone!
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