How do I know if someone received the money I sent? Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. These plans will vary from facility to facility. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. dbito caduque. PLEASE READ IT CAREFULLY. archivo para su uso de conformidad con este Acuerdo. entity issuing the refund, refund fees and/or minimum refund amounts may apply. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. This chat history will be cleared once you click the END CHAT button. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Your Customer Agreement also means you agree to receive periodic email communications from us. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. For $45.98, you can get our 90-day service plan. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? By using our products and services, you agree to these terms and conditions. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. Are you sure you want to end this chat with the Online Assistant? Ways to Contact Securus. Securus Online Assistant Now Available - Click the bubble below. . Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. . Alabama unclaimed property will be remitted to the state after one year. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. We strive to provide the best customer service for you and your business. *Fee amounts that are shown above are standard pricing. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Video Connectsessions are pre-paid and non-refundable. Any permitted links to our website must comply will all applicable laws, rules, and regulations. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. en 972.734.1111. These terms do not provide any third party with a remedy, claim, or right of reimbursement. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. How do I unblock my phone number on my Securus online account? The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. you may call the Securus Technologies, Inc. Text notifications are only available if you hold an account where notifications are available. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Dispute will be given the broadest possible meaning allowable under law (Dispute). You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. estadounidenses. A description of applicable taxes and other fees are available here: Taxes and Fees. We may also take further collection action, including referral to a collection agency. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. The Contact Center is open seven days a week 24 hours per day. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. Fixing and Improving Our Websites and Products. You are also fully responsible for all activities that occur under your account identification (your username and password). Usted puede cancelar esta autorizacin en cualquier momento If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. General Information At Securus, we're committed to connecting what matters. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Governing Law and Other Terms. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Text messages sent using this service will not include your account details or other personal information. How do I block a text message from an inmate? How do I add another inmate to my account? 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