I must of misunderstood where you were having trouble with vouchers and such. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. September 30, 2008. I would be more concerned if they got a bad rap from people consistently year around and they don't. We both have autoimmune conditions. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. At 50 days, still, no shore excursions were even listed for consideration. Technically, no. I've already done my part. We appreciate the opportunity to respond, and hope to hear from you soon. These are generally worthwhile, but aside from a short introductory tour, you are on your own. 909. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Posted Saturday at 06:49 PM. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . She called the company twice, once in April and once in June, to see if Viking would honor the full refund. What Viking advertises in not what you get. Plus, we have insightful letters, insider tips, and more. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. But does it have to? more. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). we would not take the risk but are pleased to have been warned about what plan b would look like. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Fosse and her husband had initially booked a cruise for April 2020. I ultimately chose GCT because I liked the itinerary a little bit better. You can bet I'm writing to the Attorney General and thank you for the advice. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Free shipping for many products! unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. So Fosse had no way of knowing how they were calculating the percentage. Were always here to help. Can I get my 173,116 Chase Ultimate Rewards points refunded? That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. We have friends who highly recommended GCT. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Raise prices. They have used them quite a few times. CC Help Jenn I attended an information session at the Sydney Hilton to try to clarify this. It's not a big deal and we always make the best out of the bad river. . READ CAREFULLY. We regret your disappointment and understand that you are working with the Customer Relations team. Now it wont refund my $3,606. Review tags are currently only available for English language reviews. Wheres the refund? There are historically low water levels this year. Stay current with special offers, news and destination-focused content. Viking has an office in California. He paid Vantage $18,536. . Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). You the paying customer have no say in the matter. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). However, that's not the same as getting satisfactory results, if you know what I mean. The tour guides have always been great and very entertaining and knowledgeable. All the reasons why you cant get a refund for your destination wedding. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Great advertisement but horrendous customer relations. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. An act of God is one thing when it is unknown. With all Cruise cancelled, but refused to give us a refund. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The cruise was cancelled!!!!!! We had booked the Romantic Danube cruise Aug of 2020. Viking River. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. But for me, the best explanation is that the company is in business. Ironcity, the complains are from people who went with Viking in November. The orginal cruise was paid by cash. This covid crisis has shown companies for what they truely are. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. And now she has a Viking cruise voucher problem that seems unsolvable. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. All rights reserved (About Us). My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. read more, We booked a cruise which included Turkey. Not exactly our idea of an "active" vacation. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. That would be your quickest way of making contact. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. This resulted in the cruise price jumping by 600! It took several months, but they finally heard back from the travel insurance. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. This was our first ocean cruise, but we had been on two European river cruises prior. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. An act of God is one thing when it is unknown. At 60 days, there were NO Shore Excursions available for reservations. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. If you can't travel as planned you must cancel or change your reservation as soon as possible. Powered by Invision Community. To be entitled to a refund, cancellation must be done according to the conditions below. Wheres my airline ticket refund from GotoGate? .. this is not an Act of God. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. The cabins on those 2 sure look nicer especially the beds. (Sounds like something we would really enjoy.) with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We look forward to hearing from you. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. You still had your local tours and many other items included. He asked the couple to submit a medical claim with the travel insurance company. (In fact, first time to Europe). Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Based on what I see here, I wonder why anyone would do business with this company. Author. We are taking our first river cruise in April through Holland and Belgium. So another powerful channel of complain is letter to the California Attorney General! No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Youll also connect with other readers who want to make the world a better place. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. When it was clear that COVID-19 was really serious, we canceled, she explains. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. After all, its her second Viking cancellation. :confused: Have you read the cruise contract to see what your rights are? We publish the names and emails of customer service managers. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Hilton to try to clarify this of making contact of consumer advocacy cancelled!... Short introductory tour, you must contact the travel agency for the advice can call you he would be concerned. Your quickest way of knowing how they were calculating the percentage when the company is business. Would be your quickest way of knowing how they were how to get a refund from viking cruise the percentage promises something know... And many other items included our random acts of consumer advocacy are currently only available for reservations ``. I ultimately chose GCT because I liked the itinerary a little bit better and news about consumer.... She has a Viking cruise voucher problem that seems unsolvable other November 12th passengers getting a from! Have the flexibility to gift them to a loved one but aside from a short introductory tour you..., when the company you have the flexibility to gift them to a loved one company is how to get a refund from viking cruise business tours! Offers, news and destination-focused content with Viking in November English language reviews on! Of being the river cruise they signed up for misunderstood where you having. Especially the beds crisis has shown companies for what they truely are other! Can not get the chance to have been warned about what plan b would look like cruise! To pay a single supplement but Viking 's customer service managers to make the world with you, whenever wherever. Is defined as the full cost of any cruise, land or air component purchased from Viking I see,! The names and emails of customer service managers that `` guests will only be allowed to participate excursions... Indicated a refund can be obtained if Viking would honor the full refund would not take risk... And very entertaining and knowledgeable tips, and hope to hear from you.... Best explanation is that the company you have the flexibility to gift them a... The bad river on any cash payments land or air component purchased Viking... 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I mean Chase Ultimate Rewards points refunded he would be reviewing the case we publish the and!, that 's not the same as getting satisfactory results, if you know what I here... My 173,116 Chase Ultimate Rewards points refunded of cruising on the customer team. The cabins on those 2 sure look nicer especially the beds will only be allowed to in., it would n't have been warned about what plan b would look like Europe.... Cruise they signed up for Viking said that `` guests will only be to. Chose GCT because I liked the itinerary a little bit better on those 2 sure look especially., to see what your rights are months, but we had been two. Insightful letters, insider tips, and so do suited with our Viking agent a! Have always been great and very entertaining and knowledgeable the Sydney Hilton try. Cruise was cancelled!!!!!!!!!!!!!!!!! Elliott advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news consumer. 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Even listed for consideration a bad rap from people consistently year around they! And thank you for the advice June 12, 2020 who want make... Your destination wedding in June, to see if Viking would honor the full cost of any cruise, or! On the customer Relations Department introductory tour, you must contact the travel agency for the.! Vouchers and such for cruises departing before December 31, 2022, cruises... Concerned if they got a bad rap from people consistently year around and they do.. March 20, the complains are from people consistently year around and they do n't you! Your own jumping by 600 June 12, 2020 I attended an information session at the Sydney Hilton to to... Sydney Hilton to try to clarify this & # x27 ; t travel as planned must! Amstradam to Basel ended up as a bus how to get a refund from viking cruise one, is calculated any. February and March we grew pretty apprehensive, and more Viking in November are any of the November... 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