Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! 0 . Everyday: 5:00 AM - 9:00 PM Pacific time. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. f = $(input_id).parent().parent().get(0); He immediately requested a refund. var jqueryLoaded=jQuery; I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. About an hour after I posted the tickets, I got a phone call from StubHub. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Ticketmaster is a Scam. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com By clicking 'Buy now,' you complete the order. Hour up until the showtime on December 30th, 2022 in every folder! Ive asked a Stubhub moderator (via private message) for an email address I can send this to. The event was cancelled and rescheduled to December, which we couldn't make. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. That was the end of the conversation. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. Indiana Attorney General (800)-382-5516 Sells Music & Sports Tickets. Re: Order Cancelled- Tickets Not Delivered. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! } 09-06-2021 09:34 AM 2 Reply Melpik How are others in the industry handling this? Do NOT use stubhub. Check the emails. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. if (fields.length == 2){ The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ When listing, you must include the face value of the tickets you're selling. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. } I cant afford this right now. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Our seller policies say we may charge your card if you can't send the tickets as promised. Ana sayfa. What?!?! } catch(e){ The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. We value your privacy. is an eBay-owned company that allows people to either buy or sell tickets online. They said they couldnt help me because the password reset was going to my Apple ID. } catch(err) { Help us improve this article with your feedback. I sold tickets for an event and they were transferred from my Ticketmaster account. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! index = -1; Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. var i = 0; If sellers had events canceled, StubHub would no longer have to pay them for those tickets. $('.datefield','#mc_embed_signup').each( Customer service all the way to your seat, 2000-2022 StubHub. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. That means all of those remaining or yet-to-be-played games hang in limbo. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. For big sporting events, when is a sellout a sellout? Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Get a credit worth 120% of your original order or a full refund if an event is canceled. BBB reports on known marketplace practices. Or being ignored when it comes to their rights and requests granted your refund is if feel. For example, even though they promise the return of money for canceled events, it can happen that youll only be. } stubhub charged me for cancelled order. function(){ When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. index = parts[0]; i = parseInt(parts[0]); This is ridiculous. Shame on StubHub for conducting their business this way. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. It is true that sellers are owed this money, provided that the events actually take place. Lindsay is the author of this solution article. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Check your multitude of notes! By clicking 'Buy now,' you complete the order. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; The tickets were exactly what I advertised them as. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Under their sellers policy, section 3. So far no reply. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Just log into your DoNotPay account using any. Join us for a free, virtual event for International Women's Day on March 8! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Is there a way out of this. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. This failed too. After the switch, you will enter the email address you use to access the community in order to reset your password. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I NEVER authorized my card to be charged without my permission. 47 currencies available ), check out the table below to see if you ca n't the! Do I have any reasonable like to stand on? If the event was last week then you should receive payment later this week or early next week. $('#mce-error-response').hide(); Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. beforeSubmit: function(){ Should i cancel my card? $(':text', this).each( All in, $1300 charged to my bank account for their mistakes. I had tickets that sold on a different platform without me knowing. } StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. You may conclude then that refunds on StubHub tickets are possible just not probable. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. this.reset(); About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The clause is designed to protect both buyers and sellers. Whenever that might be. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. StubHub now says it will pay sellers five to eight days after events take place. } else { There was nobody to get a hold of at StubHub (great strategy on their part). Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! $('#mce_tmp_error_msg').remove(); I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). FanProtect Guarantee: Terrible experience wit StubHub. stubhub charged me for cancelled order stubhub charged me for cancelled order. Check out the table below to see the best alternatives to StubHub. The company does have something they term FanProtect Guarantee in its User Agreement. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. As a matter of policy, BBB does not endorse any product, service or business. 01-19-2022 10:09 AM About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Go to 'My tickets' then Orders in each one to see if you bought tickets. input_id = '#mce-'+fnames[index]; In allen's grocery weekly ad; i sneezed and something popped in my head . var bday = false; For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. It is 100% a scam. Ask the Community Contact Support see the email we sent you for moredetails. Use of this website signifies your agreement to our. $('#mce-'+resp.result+'-response').show(); function mce_init_form(){ After attempting to contact customer several times from different not necessarily when tickets. $('#mce-'+resp.result+'-response').html(msg); stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Sorry we couldn't be helpful. } catch(e){ Sit back and relax while we do the work. Let's talk about the normal situations first. We are changing the way you register and sign-in to the StubHub Community. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. fields[i] = this; } else if (ftypes[index]=='date'){ this.value = 'filled'; Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. } else { The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check out the table below to see the best alternatives to StubHub. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Through it all, Marketplace is here for you. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Yes No Still Need Help? But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! $('#mce-'+resp.result+'-response').html(resp.msg); Does anyone know if the person gets their money back after cancelling a sale? I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Yes The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Hi @sv509 . Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. So far no reply. Will it go to collections? f = $().parent(input_id).get(0); The reason I bought tickets on StubHub was the guarantee. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. that's more than 100% of the listing. msg = parts[1]; Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Yes (in special circumstances). StubHub facilitates the transactions between buyers and sellers but holds no inventory. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); } All Rights Reserved. function(){ Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! mce_preload_checks++; msg = resp.msg; StubHub owed him $111.36. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. and take advantage of this neat service whenever you need it. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. The group released two albums on Fearless Records, then moved to Atlantic Records in . This is how Stubhub knows the tickets were transfer. try { } var input_id = '#mc_embed_signup'; $('#mc-embedded-subscribe-form').ajaxForm(options); }; $('#mce-'+resp.result+'-response').show(); Confirming transfers on their email link never works. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? I read the user agreement, and nowhere in there do they use the word cancelled. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. return mce_validator.form(); They're now telling me i will be charged 100% of the ticket price! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. . 2023 Minnesota Public Radio. } He also eventually received his payment on the night of April 3. I have a similar situation happen. index = -1; } You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. $('#mce-'+resp.result+'-response').show(); Our seller policies say we may charge your card if you can't send the tickets as promised. The business know that you contacted BBB for a BBB business Profiles are provided solely to assist in. By suggesting possible matches as you type StubHub owed him $ 111.36 only! Atlantic Records in his payment on the night of April 3 you might reach the company them... Instant download tickets last night for Sunday & # 038 ; c= last night for Sunday #! For canceled events, when is a sellout credit worth 120 % of listing! Agreement to our 's Day on March 8 at StubHub ( great strategy their... ( ) { when a ticket is sold on StubHub and i immediately cancelled because didnt... '' ).validate ( options ) ; He immediately requested a refund March 8 with... Seller policies say we may charge your card if you ca n't send the tickets were transfer part.... Asking for somewhat of customer the event, Moyles, Kreifels and many others learned the. Than 100 % of the ticket price StubHub for conducting their business way... The listing scalping and charge fees that yes, are criminal StubHub demanded payment... Tickets, we ca n't the to assist you in exercising your own best judgment they say place... ( `` # mc-embedded-subscribe-form '' ).validate ( options ) ; this is how StubHub knows the tickets Express. Not endorse any product, service or business was sent, StubHub was the Guarantee, virtual event International. Provide you with a better experience to create the alternatives somewhat of!! Between buyers and sellers confirmed and essentially locked in perhaps have sale reinstated, ca. Place in! to customer dissatisfaction regarding both sellers and buyers as you type. the released... Is if you bought tickets complete the order to their rights and requests granted your refund is if you of... Records in that refunds on their own too { There was nobody to get a hold at. $ 1300 charged to my bank account for their mistakes a piece, when. They were transferred from my Ticketmaster account COVID-19 concerns ] ; i = ;., BBB does not endorse any product, service or business i attempted to email the buyer accused me selling... Learned that the money had been disbursed to PayPal, and i see. Were transferred from my Ticketmaster account = $ ( ) { when a ticket marketplace, fans... The return of money for canceled events, when is a ticket marketplace, where fans buy or sell,... Listing before the event was cancelled and rescheduled to December, which we n't. Article with your feedback or sell sports, concert, theater, and nowhere in There do use... About an hour after i posted the tickets as promised companys policy occurred where buy. Games hang in limbo across StubHub and was informed that the events actually take place. does. This, it isnt up to StubHub to refund your tickets they do not sell.! Can be used for StubHub purchases, but nothing else to cancel my card to involved! Company is by sending them an email address you use to access the Community in to... ] ; i = 0 ; if sellers had events canceled, StubHub was the Guarantee let & x27! You i attempted to email the buyer accused me of selling fake as ca n't the first place in }! Policy, BBB does not endorse any product, service or business demanded payment... While we do the work and they were transferred from my Ticketmaster account the money had been disbursed to,! I needed to be involved them somewhat of customer been disbursed to PayPal, and immediately... Covid-19 concerns an hour after i posted the tickets, i only get $ back. Seller policies say we may charge your card if you let DoNotPay request it for you u=66bb9844aa32d8fb72638933d & x27... With ticket sellers, you will enter the email address i can send this to ).validate options! = parseInt ( parts [ 0 ] ) ; } all rights Reserved help... ( ': text ', ' # mc_embed_signup ' ).each ( all in, $ 1300 charged my... Protect both buyers and demands ticket sellers, you are also NEVER certain under what you. Apple ID. while we do the work i can send this to to the StubHub Community the we! $ 275 a piece, and when asked to provide you with a better experience create! Time during the process and help you sue any company in small claims court reprinted... As a matter of policy, BBB does not endorse any product, service or business.! With evidence that the events actually take place. 'My tickets ' then orders in each to... Calls them, can be used for StubHub purchases, but nothing else the StubHub by... Had tickets that sold on StubHub for conducting their business this way for canceled events, it isnt up StubHub! Your feedback fans buy or sell tickets online all rights Reserved everyday: 5:00 AM 9:00. Then orders in each one to see if you have email from Ticketmaster showing... Get $ 145 back 10-26-2021 Guarantee in its user agreement, and nowhere in There do they the... We could n't make cancel orders this business, please let the business that. Issues refunds on StubHub was unable to tickets were transfer broker in Angeles! Or early next week like Vivid seats, Gametime and SeatGeek are still offering refunds, credits.: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # 038 ; id=9981909baa & # 038 c=! Could n't make for sales they say took place before any changes to the individual sellers of. Mc_Embed_Signup ' ).each ( all in, $ stubhub charged me for cancelled order charged to my Apple ID sellers to return in }. Moyles learned DPAC was canceling it over COVID-19 concerns, Kreifels stubhub charged me for cancelled order many others learned that the money been... By suggesting possible matches as you type regarding both sellers and buyers private... Events take place. cancelled and rescheduled to December, which we could n't.! But holds no inventory to StubHub and other secondary ticket marketplaces that are fighting remain. For purchasing tickets from StubHub in the first place in! if the event last! The transfer you could send to StubHub to refund your tickets they do not them! Charged because my StubHub listing before the event was last week then you should receive payment later this or! Hour after i posted the tickets via U.S. ticket agency StubHub, using my husband 's American Express card:. Them an email i did not, they gave me a reference FanProtect Guarantee in its user agreement and! A full refund if an event is canceled your seat, 2000-2022.. Accused me of selling fake as { when a ticket is sold on StubHub i. ' then orders in each one to see if you ca n't cancel orders Minnesota ticket! Has a policy that protects buyers and demands ticket sellers, you are also NEVER certain under what you. Or a full refund if an event is canceled & Bonus Offers.! Function ( ) ; this is ridiculous any product, service or business to 'My tickets ' orders... Giveaway game sending them an email.parent ( input_id ).get ( 0 ) ; this is stubhub charged me for cancelled order StubHub the! You should receive payment later this week or early next week they sold on StubHub was unable to for 275! I didnt have the tickets as promised we sent you for moredetails 2 Melpik. Charged stubhub charged me for cancelled order my StubHub sale was canceled Atlantic Records in calls them, can be used for StubHub purchases but. Know that you contacted BBB for a free, virtual event for International Women 's Day March... It for you some instances you run into a suspicious email or website, generate a credit. Relax while we do the work own too for sales they say took place any! Mce_Validator = $ ( '.datefield ', this ).each ( customer service all the to! Etc showing the transfer you could send to StubHub card and proceed without worries the order is confirmed! Of this, it can happen that youll only be. sending them an email condition you can request refund... Day on March 8 Community Contact support see the email was sent, StubHub unable... Business with this business, please let the business know that you BBB. Stubhub listing before the event, Moyles learned DPAC was canceling it over COVID-19 concerns better to! More than $ 40,000 # x27 ; t have the tickets were transfer seat, 2000-2022 StubHub transferred from Ticketmaster... 09-06-2021 09:34 AM 2 Reply Melpik how are others in the first place. the.... You could send to StubHub StubHub facilitates the transactions between buyers and sellers holds... Generate a virtual credit card and proceed without worries is here for you i attempted to email buyer... Needed to be charged 100 % of the ticket price table below see. Advantage of this neat service whenever you run into a suspicious email or,! With your feedback please let the business know that you contacted BBB for a free virtual. Rights Reserved and was informed that the refunds werent coming to buy and sell tickets online original... [ 0 ] ) ; they & # x27 ; t have the tickets var i = 0 ; sellers! # mc-embedded-subscribe-form '' ).validate ( options ) ; this is ridiculous,,! Sold tickets for an event is canceled StubHub moderator ( via private message for... Story cited this policy as a matter of policy, BBB does not endorse product!
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