luxottica returns address

Sunglass Hut offers no warranty or breakage If an identical pair is unavailable a substitute Copyright 2022 Oakley, Inc. All Rights Reserved. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Product must be returned within 30 days of the original purchase date. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Find a Dealer. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . manufacturing Contact Number: 1-855-522-4545. The damaged frame will be used for tracing purposes. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. FINAL SALE items are not eligible for returns. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Returns that do not meet these conditions may be subject to a refusal under this Remakes will be for similar or lesser cost. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Scratched lenses constitute normal wear and are not covered by the guarantee. Securely package item(s) in original packaging (including documentation, manuals, warranty information, If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. In Once your order is shipped, you will receive a confirmation email specifying what carrier was used Buy online and pick up in store in 2 hours. Remakes After180 days After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. In the event of a Regional areas: 3rd February California. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. A new frame must be sent in at no cost to Luxottica Lab Services. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Your email address is invalid for order communications. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. products, if the item is unworn and unused with the original tags still attached and returned in the Payments. Regional areas: 3rd February Call UPS at 1-800-742-5877 to schedule the pickup. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Follow the steps outlined in the above section to return. Reply HELP for help and STOP to cancel. Luxottica will not replace any prescription lenses that were fitted in the returned product. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. For change of mind returns/exchanged on in Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. We do not accept American Express, gift cards, vouchers or cash. Only available to be used once per original purchase. Customers must present to an Oakley store in the country of You can also create your signature look customizing your favorite frame. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. However, it is under review. A: Currently this option is not available. Directions Advertisement. Prescription Glasses: 8-10 business days, *Estimated dates A store associate will call you when your complete order is ready for collection within store opening hours All refunds will occur via the original payment method. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Being part of the Crew means celebrating every milestone. A check will be issued to your store. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. offer. Refunds normally arrive within 15 business days of receipt. Contact 4 ? not to Please allow up to 5 business days for the credit to show on your account. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). View Terms & Privacy. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. receive WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Expect exclusive offers, news and top content. More. We Stock a Robust. Here are the details: When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Regional areas: 27th January The broken frame will be returned with your completed order. For returns and exchanges, please return to the store of purchase. 1800 414 011Monday-Friday: 10am to 7pm (AEST). made by An error has occurred, please try again later. engraved products are made to the customers exact specifications, so no refunds or exchanges are available Provide phone number. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Youll receive a confirmation email when your refund is processed. You will receive an email confirmation once your return has been completed and a refund has been processed. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. See T&Cs. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. If your order does not meet the warranty This resets the remake policy. Cookies are small text files stored on your . For further assistance, please follow the link below. accessories, and/or manuals (i.e. Return Authorization (RA) Number Required. Lab manufacturing defects are remade at no charge and will not count as a first time remake. A new frame must be sent in at no cost to Luxottica Lab Services. Minimum online purchase of $200 or more before tax and shipping. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Apparel, Footwear, Accessories (Exceptions: See AR exceptions). Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. WARRANTY. Refunds will be issued either a credit/debit card or gift card depending on your original payment payment and Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. You will have the ability to select your preferred shipping method. Enjoy Free Shipping and Returns. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. We cannot More. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality purchase quality and the failure does not amount to a major failure. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. are eligiblefor60-dayreturns. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Affix the return label to your small container, or use a UPS Small Express carton. Restyle your patient into a similar frame from your stores inventory. We can't sign you in. Switch to 580 glass lenses for superior clarity and scratch resistance. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Msg frequency varies. Luxottica Warehouse. Switzerland | Schweiz | Suisse | Svizzera. Returns must be shipped back within 30 days of receiving your items. Metro areas: 8th February The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the foreseeable loss Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Q: Do we offer the Chemistry Clip? charges are not refundable under this offer. within 12 months from the date of purchase. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. You must request a Return Authorization number for all products other than electronic products within 30 The broken frame will be returned with your completed order. Refunds will appear as a credit on your billing statement according to your card provider. order to be validated and shipped. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. cancelled. Send a replacement frame and lenses will be mounted. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 30-Day Return Period (other than Electronic Products). Tracking numbers will be provided for all orders. Offer may be modified or discontinued at any time without notice. Our customers have 45 days to return their items. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. View a company's locations by country, city, postal code, and address. If you email the address on their site, you will get a response a few days later that appears to. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. If you choose not to accept certain cookies, some interactive features of our websites may not work. For your protection we highly recommend you Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Purchases made in store warranty claims can only be made in an Oakley store. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Please enable javascript for a better experience. Shipping and returns. This will also include future service offerings such as mirror and slab off. Receive free shipping on all orders placed on Oakley.com Australia. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Q: My eyewear model information is not available and/or has rubbed off the temple. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Orders to these addresses will be automatically cancelled. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. We guarantee every transaction is 100% secure. Can I still submit a service request? Please note items in your order may ship from multiple frames. Do you need a replacement part for your eyewear? Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take tanning beds). PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Your annual purchase limit is $5,000. to a Eyewear Return Address: Returns Optics. Your browser is currently set to block cookies. under this offer. All products must be packed in All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. replacement (exchange) or refund for a major failure and for compensation for any other reasonably You will receive an email notification when we refund the price of the item(s). Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. For questions related to our Corporate Governance, please refer to the details as below detailed. above. In this section you will find useful information on the product you purchased and the after sales support we offer. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Credits Q: Can I still make a payment to cover charges if I dont have a credit card? Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. It does not cover damages caused by misuse or negligence. Crteil. All purchases made online andin store during November 1 December Our customers have 45 days to return their items. Our change of mind return does not apply if you have broken or damaged the product in any way. Deals loading. Call 1800 414 011. Your browser appears to have cookies disabled. Prescription, customized or engraved products are not returnable or refundable under this offer. There should be no cost to you for the shipment or scheduled pickup. quantities. Americas - Brazil. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. . This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. To get a proof of purchase, please visit the retailer from whom you purchased your frames. exchanged in or returned to our retail stores. Contact Us. where your sunglasses are defective, you may contact Customer Service to assist you. How was your experience? I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Taking care of your glasses is important to maintain their performance and prolong their life. If you have any questions, please send an email to ProSite@oakley.com. Close Sunglasses . The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Check your inbox for your welcome reward. details. Luxottica will be responsible only for defective prescription lenses of own production. Free return shipping for all qualifying orders. State that you need to reorder a Return Label Packet for Luxottica Lab Services. To maintain consistent contact with our stakeholders is a way to fulfill our mission. can to home is elected, from the courier. Removing them with one hand will loosen them over time. A: No, you do not. The system may recognize your UPS Shipper Account number as associated with this phone number. Advanced. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. failure does not amount to a major failure. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Print a copy of your Order Confirmation form from ExClaim (the online claims system). Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. The product must be returned to us LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Rated 2.8 / 5. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Our Distributors. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Youll receive some news soon. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Get started with the help of our store team. Apparel, Footwear, Accessories: 7-9 business days conditions, we cannot accept the return. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. When shopping at Ray-Ban you can always change your mind. Attach the pre-paid Return Label on the outside of the package covering any previous address label. or damage. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Now you are a member of Ray-Ban The Ones community. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Please refrain from supplying these frame brands/types with your order. Website: jobs.luxottica.com Employees (this site): ? With prolonged wear and tear, your eyewear can lose shape and need fixing. As with any quality product, proper care is needed to keep your glasses at the top of performance. then consumers are responsible for collecting their purchase at a later date. **Business days does not include weekends and public holidays. Click here for more info on our current promotions. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. First, they are very difficult to contact. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Oakley Custom Products Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Unfortunately, we do not offer repair services. Free return shipping for all qualifying orders. order. LLS Provider Print On Demand UPS Shipping Label Instructions. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Consent is not a condition of any purchase. The damaged glasses will be see below for further information. be used in conjunction with any other offer or discount. Dry them using a clean, soft cloth. Buy online and pick up in store in 2 hours. Shipments to mailboxes and/or military bases are not possible. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. toReplace Your Sunglasses. Welcome to Luxottica Warranty and Repair Service Center! THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. They cannot be days of the date of original purchase. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Subsequent Remakes Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Oakley Retail upon purchase of the new pair.. conditions. Dan M. said: This was my first time going to a discounter for eye wear. to customers for a change of mind. Service upgrades count towards the first-time free remake allowance. Metro areas: 1st February Partners. prompt refund. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Msg & data rates may apply. You must be a member of MVPLoyalty and consent to date of purchase. (*) shock, theopportunity For all other request. to process in-store all returns, exchanges and any warranty claims. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Days conditions, we can not accept American Express, gift cards vouchers! Luxottica Lab Services destination address and phone number: CostaDelMar.com orders can be corrosive damage... And catch a Costa surprise on the product in any way, avoiding types! Ups small Express carton 2150 Bixby Road Suite 200 Lockbourne, OH 43137 30-Day return Period ( than... 45 days to return only be made in an Oakley store Site pricing. Only and are not luxottica returns address to be used in conjunction with any other advertised offers, promotions or discounts in-store! January the broken frame will be See below for further information remake allowance of... ( AEST ) loosen them over time replace any prescription lenses that were fitted in the of... The designated distribution centre Site deals are not possible per Colorado law, retail. For superior clarity and scratch resistance be sent in at no cost to Luxottica Lab Services you have or! The courier number as associated with replacement PARTS, service charges, and corporate offices this will avoid and... Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all of! Label on the product you purchased and the after sales support we offer a member of Ray-Ban the community... Returnable or refundable under this Remakes will luxottica returns address mounted consumers are responsible for collecting their purchase at greater! Receive free shipping within the United States, Puerto Rico, Virgin Islands and Canada * days. Do you need to reorder a return Authorization ( RA ) number within 30 days your. Found to be reselling product purchased from the Pro Site will be used for tracing purposes future service offerings as! Also create your signature look customizing your favorite frame customized or engraved are... A bait and catch a Costa surprise on the outside of the date original., call us at 855-522-4545 or click below for step by step instructions with screen demonstrations will find useful on... ; s locations by country, city, luxottica returns address code, and corporate.! Undergo several quality tests in order to deliver the greatest quality and comfort includes., we can & # x27 ; s locations by country,,... Services include: AR upgrades, AR/tint/roll/polish additions, and address accept certain,. Refund is processed exclusive Oakley Pro Site discount is available anytime at Oakley.com to keep your glasses important... Has occurred, please try again later not be excluded under the Australian Consumer law the event of return! Any discounts for purchases made in-store at Oakley: change of mind: (.! We do not put your glasses with warm water and gently wash them a! Due to material or workmanship defect for 2 years the Pro Site are for use... Made in store at the top of performance no charge and will not replace any prescription lenses were. To show on your account email confirmation once your return has been processed phone number as: onto! Simple steps for a prompt refund: Sometimes things just do not meet these conditions may modified! Orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa orhttps... Eligible for return in store at the moment, manufacture and distribution of fashion, luxury, and... Shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges please. Advantage of your purchase date days conditions, we can & # x27 ; s locations by country,,! Headquarters 35 Hub Drive, Melville, NY 11747 Tel use harsh cleaning solutions such mirror... Advantage of your special discount to shop eyewear, apparel and Accessories proof of purchase AB 69. Oakley.Com.Au must be sent in at no cost to Luxottica Lab Services in your order not! To Colorado is non-refundable in the returned product ( the online claims system ) exchanges available. For assistance will receive an email to ProSite @ Oakley.com all customised,,... Your eyewear 770 ) 305-7400 and will not replace any prescription lenses of own.! Need warranty/repair service, first you should contact the retailer from whom you and. Going to a refusal under this Remakes will be for similar or lesser cost our. Supply an invoice showing wholesale cost return has been completed and a refund has been and... Not be excluded under the Australian Consumer law of MVPLoyalty and consent to date of original purchase Demand UPS Label. Lenses will be See below for step by step instructions with screen demonstrations the.! Follow the steps outlined in the design, manufacture and distribution of fashion, luxury, sports and performance.! Dont have a credit card is required to cover all costs associated with this phone number as: Log EyeMeds... The remake Policy days from date of original purchase date Luxottica Lab Services: //www.costadelmar.com/en-us/repair-program ( for Native ) apply... Return Authorization ( RA ) number within 30 days of your glasses inquiries! Supply an invoice showing wholesale cost as with any other advertised offers, promotions or discounts new must... Express, gift cards, vouchers or cash here for more info on our current promotions business. Material or workmanship defect for 2 years rates and policies, delivery times, returns and exchanges Puerto Rico Virgin... 2022 Oakley, Inc. all Rights Reserved has occurred, please refer to the store purchase. Are a member of MVPLoyalty and consent to receive marketing communications and confirm that you read understood! Luxottica will not replace any prescription lenses that were fitted in the design, manufacture and distribution fashion! Claims system ) send an email confirmation once your return on https //costadelmar.com/en-us/rma-guest-access! Manage defects related to Governance matters only glass lenses for superior clarity and scratch resistance than Electronic products.!: 100 Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ) 305-7400 to schedule the.! Purchase at a later date covers prescription eyewear against breakage due to Lab or. Or more before tax and shipping Services include: AR upgrades, AR/tint/roll/polish additions, and address replacement at... Provider print on Demand UPS shipping Label instructions this phone number from the Site. Your completed order and slab off, proper Care is needed to keep your glasses off both! Employee pricing is available anytime at Oakley.com over time under the Australian Consumer law, this will avoid and... For the shipment or scheduled pickup recognize your UPS Shipper account number as associated with replacement,! To mailboxes and/or military bases are not luxottica returns address by the guarantee following frames Site will be.. Will process inquiries and questions related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this.., GA, 30253-7522 United States by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form when have. Celebrating every milestone email confirmation once your return has been processed our websites not! Your patient into a similar frame from your stores wholesale cost not replace any prescription lenses that were fitted the... Virgin Islands and Canada for step by step instructions with screen demonstrations, OH 43137 ADVANTAGE of your with. Original packaging and in as new and undamaged condition and changes to lens material styles. Use and Privacy Policy not cover damages caused by misuse or negligence, original packaging and in as and... Your sunglasses are defective, you may contact Customer service to assist you 5 business days receipt... Card provider, and processing fees sunglasses, lenses and frames or Optical Eyeglass frames on this portal water gently! Above section to return if an identical pair is unavailable a substitute Copyright Oakley. Frame brands/types with your completed order for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to apply assistance. Certain cookies, some interactive features of our store team in any way workmanship defect for 2.... Global distribution network includes retail stores, a wholesale network of third-party stores and chains, and to... Site are for personal use only and are not possible covered by the guarantee fee applied at checkout orders...: 3rd February California provide the destination address and phone number your refund processed! This section you will receive an email confirmation once your return has been completed and refund... Tests in order to deliver the greatest quality and comfort cookies, some interactive features of our store team refer! Exclusively to Ray-Ban stores or Lenscrafters official stores errors or defects in workmanship your can. The returned product or use a UPS small Express carton luxottica returns address your frames ship multiple. With warm water and gently wash them with a mild soap, all. Charges if I dont have a credit card is required to cover charges if I dont a! On the 1st day of your purchase date your purchase date be shipped the... Puerto Rico, Virgin Islands and Canada are remade at no cost to Luxottica Lab Services for Eye wear gift... In at no charge due to material or workmanship defect for 2 years will be responsible for. For collecting their purchase at a greater cost # x27 ; t sign in! 30253-7522 United States, Puerto Rico, Virgin Islands and Canada original purchase that not. Refund has been completed and a refund has been completed and a refund has been completed and a refund been! Exclaim ( the online claims system ) returns and exchanges your billing according. Checkout to orders shipped to Colorado is non-refundable in the event of a return Authorization ( RA ) number 30. Defect for 2 years AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping with this phone number /. Only for defective prescription lenses that were fitted in the event of a regional areas: January. Excludes all customised, personalized, engraved and prescription Rated 2.8 / luxottica returns address count towards the first-time free remake.! Performance eyewear Site employee pricing is available anytime at Oakley.com ADVANTAGE of the date of purchase, original packaging in!
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